Shipping policy

1. Processing Time:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment. You will receive a confirmation email once your order has been shipped.

2. Shipping Rates:

  • Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to accommodate your preferences, with rates based on the selected delivery method.

3. Delivery Estimates:

  • The delivery time depends on your location and the shipping method chosen. We can not guarantee delivery dates.

4. Order Tracking:

  • Tracking information will be provided via email once your order has been shipped. This allows you to monitor the progress of your shipment in real-time.

5. International Shipping:

  • We currently offer international shipping to select countries. International shipping rates and delivery times may vary. Customers are responsible for any customs and import taxes that may apply.

6. Lost or Stolen Packages:

  • Heavenly Hands Shop is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier or local authorities to file a claim. 

7. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. Heavenly Hands Shop is not responsible for orders shipped to incorrectly provided addresses.

8. Shipping Delays:

  • Unexpected delays due to weather conditions, carrier issues, political tensions, or other unforeseen circumstances may occur. While we strive to meet delivery estimates, we appreciate your understanding in such situations.

9. Shipping Promotions:

  • From time to time, Heavenly Hands Shop may offer shipping promotions. These promotions are subject to specific terms and conditions, which will be clearly communicated during the promotional period.

10. Contact Information:

  • If you have any questions about our shipping policy, please contact our customer service team at heavenlyhandsshop@gmail.com.

Note: This shipping policy is subject to change without notice. Please review it periodically for any updates.